Terms of Service & Repair Waiver

1. Agreement to Repair Terms

By submitting an order and shipping a unit to Viking Diagnostics ("we", "us"), you ("customer") agree to these terms. If you do not agree, do not ship your unit to us.

2. Diagnostic & Repair Scope

Initial Diagnostic fees cover bench evaluation to identify a fault and are non-refundable once diagnosis is complete, whether or not you proceed with repair. We repair the specific fault(s) described in your service order; unrelated faults discovered during repair will be communicated to you before any additional work is performed.

3. Non-Repairable Units

Some units may be found non-repairable after diagnosis due to physical damage, corrosion, or unavailable components. In that case, the diagnostic fee is retained for labor already performed, and the unit will be returned to you as-is at no additional shipping cost.

4. Shipping & Risk of Loss

• Customer is responsible for adequately packaging the unit before shipment using the label we provide.
• Risk of loss or damage in transit to us is the carrier's responsibility once the unit is shipped using our provided label; we recommend retaining your drop-off receipt.
• We are not liable for delays caused by the carrier, customs, or incorrect shipping information provided by the customer.
• International orders may be subject to customs fees or duties, which are the customer's responsibility unless otherwise stated at checkout.

5. Limitation of Liability

Our liability for any claim related to a repair is limited to the amount paid for that specific service. We are not liable for indirect, incidental, or consequential damages, including loss of use of a vehicle or unit while it is in for repair, or for data/settings lost as part of a repair (e.g., custom ECU tunes, saved configurations).

6. Warranty

Repairs are warrantied against the same fault recurring for [WARRANTY PERIOD — fill in] from the date of return shipment. This warranty does not cover new/unrelated faults, physical damage after return, or units modified by a third party after our repair.

7. Turnaround Time

Standard and Priority turnaround times listed on the Shipping & Order Status page are estimates beginning from confirmed arrival at our shop, not from order submission, and are not guaranteed delivery dates.

8. Payment

Payment is due at the time of order unless otherwise agreed in writing. [Payment processing details to be finalized alongside Stripe integration.]

9. Questions & Support

Questions about repairs or terms can be noted directly on your order submission before you ship your unit.

Draft — for Alex's legal review before publishing live. Bracketed items need to be filled in or removed.